Question 1

What is SHIMI?

Accepted Answer

SHIMI is an on-demand last-mile logistics platform in South Africa, connecting customers with reliable trucks and bakkies for efficient delivery services.

Question 2

How do I book a delivery?

Accepted Answer

To book a delivery, sign up for an account on our website, enter your pickup and drop-off locations, choose the vehicle type, and specify the items you need to transport. Our platform will match you with a suitable driver in real time.

Question 3

What types of vehicles are available?

Accepted Answer

We offer a range of vehicle options, including bakkies, small trucks, medium trucks, and large trucks. You can select the most suitable vehicle for your delivery needs during the booking process.

Question 4

How are delivery prices calculated?

Accepted Answer

Delivery prices are based on factors such as vehicle type, distance, and the size/weight of items being transported. Our platform provides a transparent pricing structure, with no hidden fees.

Question 5

How do I track my delivery?

Accepted Answer

Once your delivery is confirmed, you can track its progress in real-time on our platform and via Whats App. You'll receive updates on your delivery status, from pickup to drop-off.

Question 6

Can I trust the drivers on your platform?

Accepted Answer

Absolutely. All our drivers undergo a thorough vetting process, including background checks, and extensive training to ensure the safety and reliability of our delivery services.

Question 7

How can SHIMI benefit my business's last-mile logistics?

Accepted Answer

SHIMI offers a range of benefits for businesses:
 • Instant Quotes: Gain quick insights into delivery costs, allowing for efficient budgeting and decision-making.
 • Book Orders with Ease: Seamlessly schedule and manage your deliveries online through our user-friendly platform.
 • Near-Instant Access to Diverse Fleet: Gain immediate access to a diverse range of trucks and bakkies, allowing you to choose the right vehicle type for your specific delivery needs.
 • Efficient Order Tracking: Track the progress of your orders in real-time for enhanced visibility and customer satisfaction.
 • Retrieve PODs Instantly: Access real-time Proof of Delivery (POD) information, enhancing post-delivery processes.
This allows your business to focus on core operations while ensuring a seamless delivery process.

Question 8

What types of businesses can benefit from SHIMI's services?

Accepted Answer

SHIMI caters to a diverse range of industries, including but not limited to scaffolding & formwork, furniture & large appliances, tiles & sanitaryware, builders hardware & DIY outlets, non-perishable consumables, timber, structural reinforcing, and injection-molded plastics. We offer tailored solutions to meet the unique delivery needs of various businesses.

Question 9

How does SHIMI ensure the reliability of its drivers?

Accepted Answer

All SHIMI drivers undergo thorough vetting, background checks, and extensive training. We prioritize reliability and safety, ensuring that your deliveries are in capable and trustworthy hands. Our commitment is to provide a reliable and secure delivery experience for your business.

Question 10

Can I customise the logistics solutions based on my business's specific needs?

Accepted Answer

Absolutely! SHIMI understands that each business has unique logistics requirements. Our platform allows you to customize and tailor logistics solutions to meet your specific needs. From choosing the right vehicle type to scheduling deliveries at convenient times, SHIMI provides flexibility to accommodate your business.

Question 11

What sets SHIMI apart from traditional logistics providers?

Accepted Answer

SHIMI stands out with its user-friendly online platform that simplifies the entire last-mile logistics process. Unlike traditional providers, there are no lengthy account setup processes or hefty deposits. SHIMI offers competitive pricing, transparency, and convenience without hidden fees.

Question 12

How can my business join SHIMI and start using its services?

Accepted Answer

Joining SHIMI is a straightforward process. Upon immediate access, you can:
 • Pay Securely by Card: Enjoy the convenience of secure card payment through our gateway for quick and hassle-free transactions.
 • Request Account Facility: If your business requires an account facility, simply request one. We facilitate this through a straightforward credit application process, ensuring a seamless experience tailored to your financial preferences.

Question 13

Are there any registration or monthly fees?

Accepted Answer

No, SHIMI operates on a transparent and cost-effective model. There are no registration or monthly fees for businesses using our platform. We believe in providing a seamless and affordable last-mile logistics solution without unnecessary financial barriers. Joining SHIMI is free, allowing businesses to access our services without incurring additional costs.

Question 14

Are my goods insured in transit?

Accepted Answer

Yes, SHIMI provides Goods in Transit (GIT) cover to ensure the safety and security of your goods during transportation. We understand the importance of protecting your valuable items, and our insurance coverage adds an extra layer of confidence for businesses using our services. You can trust SHIMI to prioritize the safety and integrity of your goods throughout the delivery process.

Question 15

Does SHIMI offer any account facilities?

Accepted Answer

Certainly! SHIMI understands the diverse needs of businesses, and we offer various account and payment facilities. Depending on your requirements, we can provide flexible payment terms, extending up to 30 days on a statement. This allows your business to manage expenses efficiently and maintain a smooth and consistent flow of deliveries. SHIMI aims to tailor its account facilities to suit the financial preferences of your business.

Question 16

How do I register as a carrier on SHIMI?

Accepted Answer

To register as a carrier on SHIMI, simply visit our website or download the SHIMI Driver App. Follow the registration process, providing essential details about your business and vehicle(s). Once your profile is complete and approved, you'll gain access to a world of delivery opportunities.

Question 17

What types of vehicles are accepted on SHIMI?

Accepted Answer

SHIMI welcomes a variety of vehicles, from small bakkies to larger trucks. Whether you're a solo operator with a reliable bakkie or manage a small fleet of trucks, SHIMI connects you with delivery opportunities that match your capabilities.

Question 18

Can I choose the types of deliveries I want to undertake?

Accepted Answer

Absolutely! SHIMI empowers you with flexibility and control. You can set your working hours and select the types of deliveries that align with your business preferences. This ensures that you have the freedom to operate on your terms.

Question 19

How does the payment process work for carriers?

Accepted Answer

The payment process on SHIMI is transparent and efficient. Once you complete a delivery and upload the necessary documentation, your SHIMI account is promptly updated. The platform processes payments seamlessly inline with one of 3 ‘payment interval options’, ensuring you receive your earnings without delay.

Question 20

How is the delivery fee calculated?

Accepted Answer

Before deliveries are initiated, all relevant information, including the final delivery price, will be provided to the carrier. You have the flexibility to review this information and choose whether to accept or decline the delivery. SHIMI ensures transparency by providing upfront details before committing to a delivery.

Question 21

Is there a rating system for carriers?

Accepted Answer

Yes, SHIMI values transparency and accountability. There is a rating system where customers can provide feedback and ratings based on their experience. Building a positive reputation on SHIMI can lead to increased visibility and more business opportunities.

Question 22

Can I use my vehicles for other business opportunities?

Accepted Answer

Absolutely! SHIMI offers flexibility, allowing you to use your vehicles for other business opportunities. There are no restrictions, and you are free to take up any other work you wish. Simply log in to your app when you need loads — it’s that simple.

Question 23

What are the minimum requirements in order to become a SHIMI carrier?

Accepted Answer

To ensure a seamless and professional service, SHIMI requires carriers to meet the following minimum requirements:
Vehicle(s):
 • Free of any branding on the vehicle
 • Vehicle no older than 10 years old
 • Valid license disk
 • No significant dents, scratches, or damages

Drivers & Personnel:
 • Valid driver's license
 • Valid PDP if the vehicle is code 10 or greater
 • Valid ID
 • Current PCC (Police Clearance Certificate)
 • Valid work permit for any foreign nationals

PPE & Dress Code:
 • Safety Boots
 • SHIMI T-shirt (Sizes will be collected during carrier sign-up)
 • Black Jeans or overalls
 • Hard Hat
 • Reflector Vest
 • Mask
 • Hand sanitizer

Rigging & Equipment:
 • Smartphone
 • Jack
 • Wheel Spanner
 • Spare Tire
 • Triangle
 • Cell Phone Charger
 • Trolley
 • Sail and cargo net
 • Tie Downs

These requirements are in place to ensure the safety, professionalism, and efficiency of each delivery undertaken by SHIMI carriers.

Book, Load, Deliver.

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